πŸ“Š Analytics Β· The Lab Β· NBN IA

Analytics Course Β· Module 01

Measure to decide

Without numbers, you decide "on gut feeling". Analytics show you what's really happening on your site β€” and reveal the problem you'd never have guessed. Find the leak. πŸ‘‡

01 Β· Measure02 Β· Visits03 Β· Conversion rate…
The game Β· your visitors' journey

Where do you lose your customers?

πŸ“‰ Your online shop gets plenty of visitors but sells little. You think "it's the price". Look at what the journey numbers say.

πŸ‘€ Visit the site
1000
πŸ›’ Add to cart
400
πŸ’³ Reach checkout
380
βœ… Buy
50
πŸ‘‰ Based on the numbers, where do you lose the most people?
πŸ“Š Numbers show what gut feeling can't see. You thought "it's the price" β€” but 380 people reach checkout (so the price is fine with them!) and only 50 buy. The real leak is at the checkout step: form too long, missing payment method, a bug… Without measuring, you'd have cut your prices for nothing. That's analytics: instead of guessing, you look at where it snags and fix the right problem. One decision based on a number beats ten decisions "on gut feeling". This course teaches you to read this data simply, and turn it into concrete actions β€” without being an analyst.
What this teaches you

Look, don't guess

πŸ”¦ See where it snags

The measured journey reveals the step losing your customers. Often, it's not what you thought.

🎯 Fix the right thing

Measuring stops you "fixing" what works. You act where it's actually broken.

Check that you got it

2 quick questions

1. Analytics are for…

Right: measure to fix the right problem, not on gut feeling.

2. Many reach checkout but few buy. The real issue is more likely…

Right: if they reach checkout, the price is fine with them. The leak is further along.

What to remember

  • Analytics = seeing what's really happening to decide on numbers.
  • The measured journey reveals where you lose your customers β€” often not where you think.
  • Measuring = fixing the right problem, not on gut feeling.